Refund Policy

You may return any in-stock watch within 30 days of delivery for a full refund, provided it is in unworn, original condition with all packaging, tags, and accessories included.

Made-to-order configurator watches are non-refundable unless the watch arrives faulty or not as ordered, because each piece is hand-assembled to your specification.

Email support@roseandrotors.com with your order number and reason for return. We'll send return instructions and a UK return address. Please do not ship the watch back before receiving confirmation.

Return postage is the responsibility of the customer unless the item is faulty or shipped in error. We strongly recommend using a tracked and insured service — we cannot issue a refund for parcels lost in transit.

Refunds are processed within 5 business days of receiving and inspecting the returned watch, and are issued to the original payment method. It may take a further 3–10 days for the funds to appear, depending on your bank.

If your watch arrives faulty or develops a covered fault within the 12-month warranty period, email support@roseandrotors.com and we'll arrange a free repair, replacement, or refund.