Shipping Policy

We understand the excitement of receiving a new timepiece and always aim to get your order to you as quickly as possible. Due to a high volume of custom builds, there may occasionally be a short wait, but we promise your patience will be rewarded with a perfectly assembled watch. Our 15-working-day dispatch guarantee ensures you are never left waiting longer than expected.

Royal Mail Special Delivery (tracked & signed): £4.95, delivered within 3–5 business days.

Free Royal Mail tracked shipping on all UK orders over £250.

We ship worldwide via tracked courier. Rates are calculated at checkout based on destination, and delivery typically takes 7–14 business days.

International orders may be subject to import duties, taxes, or customs fees set by the destination country. These are the responsibility of the recipient.

You'll receive a tracking link by email as soon as your watch is dispatched. If you haven't received an update within 5 business days, email support@roseandrotors.com.

All shipments are fully insured. If your parcel arrives damaged or doesn't arrive at all, contact us within 7 days of the expected delivery date and we'll make it right.