Free UK Shipping on Orders Over £250

    Buying with confidence

    Why Buy From Rose & Rotors

    A watch is a considered purchase, so here is everything worth knowing before you order — what's covered, how long it takes, what happens if you change your mind, and exactly what goes into the watch on your wrist.

    Warranty

    12-month movement warranty on every watch

    • ✦Every Rose & Rotors watch is covered by a 12-month warranty on the movement from the date of delivery.
    • ✦If a covered fault appears within that period we repair or replace the movement free of charge — you only cover postage to us.
    • ✦We use genuine Seiko NH35, NH34 and VK63 calibres precisely because they are proven, serviceable and easy to keep running for years.
    • ✦To start a claim, email support@roseandrotors.com with your order number and a short description of the fault.

    Returns

    30-day satisfaction guarantee

    • ✦In-stock watches can be returned within 30 days of delivery for a full refund, provided they are unworn and returned in original condition with all packaging and accessories.
    • ✦Refunds are processed within 5 business days of us receiving and inspecting the watch, back to your original payment method.
    • ✦Return postage is the customer's responsibility unless the watch is faulty or was shipped in error — please use a tracked, insured service.
    • ✦Made-to-order configurator builds are non-refundable unless they arrive faulty or not as ordered, because each one is hand-assembled to your specification.

    Delivery

    A 15-working-day dispatch guarantee, tracked all the way

    • ✦Watches are built to order: parts are sourced, the watch is assembled, regulated and checked, then dispatched. Our guarantee is that this takes no longer than 15 working days.
    • ✦UK delivery is by Royal Mail Special Delivery (tracked and signed) at £4.95 — free on UK orders over £250, arriving within 3–5 business days of dispatch.
    • ✦International orders ship worldwide by tracked courier, typically 7–14 business days. Import duties and taxes are set by the destination country.
    • ✦Every shipment is fully insured and you receive a tracking link by email the moment your watch leaves us.

    Sourcing

    Known parts, hand-assembled in the UK

    • ✦Movements are genuine Seiko calibres — NH35 automatic, NH34 GMT and VK63 meca-quartz — not unbranded clones.
    • ✦Our watches are made from either 904L or 316L stainless steel depending on the model, crystals are sapphire, and the specification is stated openly on every product page.
    • ✦Each watch is assembled, regulated, pressure-checked and photographed by hand in the UK before it is packed.
    • ✦Our designs are homage-inspired and mod-style, built and sold under our own name. We never pass a watch off as another brand's product.

    Four reasons customers choose us

    You know exactly what you're buying

    Calibre, crystal, case material and water resistance are listed on every product page — no vague 'premium movement' claims.

    Built by a person, not a warehouse

    Small-batch UK assembly means each watch is checked individually rather than pulled off a pallet.

    Honest timelines

    We publish a 15-working-day dispatch guarantee instead of promising next-day delivery we can't keep.

    Support that answers

    One email address, answered by the people who built your watch: support@roseandrotors.com.

    Full detail lives in our shipping policy, refund policy and FAQ. Still unsure? Get in touch.

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